If you require any assistance for placing an order on our website, please feel free to email us: info@onlinereps.net
Customers should be responsible for entering a correct and complete shipping address. Do not hesitate to contact us once you realize that your address is not correct. We will not be able to change it after your order has been processed or sent.
Please review these most common reasons:
– The full name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you but we have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
– One or more of the products contained in your order were sold out. If we do not receive a response from you within 5 days of your first contact, we will send you a refund for your purchase.
“Pending order” means that some products in your order are currently out of stock and you may have to wait for your new stock. In this situation, your order will be divided into suborder and we will first send the available items.
If you wish to modify the content of your order, do not hesitate to contact us.
It depends on the value of the product or service. Above 30 USD, the products have the tracking number and some do not. The service does not have the tracking number.
We can cancel an order within 24 hours after the payment has been confirmed. It is still possible to cancel an order after 24 hours but only until when it has been mark as shipped or delivered.
For services, we will not be able to cancel any order after started working.
If an order has been shipped, we can not cancel or modify it anymore.
PayPal, credit card, debit card or bank transfer. Contact us for the details.
If you have any revision, problem about the service or product within the warranty period (3 days, 7 days, 10 days), we will be happy to help you.
Various types of products or services have a specific warranty period. If you have any questions, do not hesitate to contact us.
If the warranty period has expired, we can still revise, repair or send you some spare parts for these products.
You can send us files of up to 50 MB by email or upload heavier videos on YouTube. Send us a link if you choose the second method and see the instructions.
We will be happy to help you shortly after receiving your inquiry.
We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Mostly within 1-3 business days.
Your order will be sent to your PayPal address. Please make sure it is correct and complete.
Yes, you can contact us by skype id: hm.ibna and the phone number: +88 01883 422366
Pls do not worry, we will be reply for you within 24h.
Do not hesitate to contact us. Email: info@onlinereps.net