Terms & Conditions

  • Charges may increase or decrease in case of changes in the specifications.
  • P.O and Agreement validity is for 1 year only or till the agreed project/services delivery or duration.
  • OnlineReps will resume its work only after the PO (signed by customer) and advance as per payment terms are received.
  • Advance received is “non-refundable”.
  • Only written commitments /communication will be entertained.
  • OnlineReps reserves the right to cancel the PO and the agreement and suspend/terminate the services offered to the customer on non-receipt of payment (as per the Payment Schedule) or any violation of the terms and conditions mentioned in this agreement. Projects put on hold for an indefinite period can also be suspended or terminated at OnlineReps’s discretion.
  • In case the customer decides to cancel the project/services after it has started, all costs incurred by OnlineReps till the time of cancellation will be paid by the customer.
  • If the project is put on hold by the customer, the customer will be liable to make full payment for all costs incurred by OnlineReps, up to the point of time when instructions for putting the project on hold reaches OnlineReps. When the customer wishes to re-start the project, the project will be re-evaluated and revised pricing will be given, if necessary.
  • For successful completion of the project, the certain input is required from the customer and the timeline is to be mutually agreed upon. OnlineReps takes no responsibility for any delay in the project if the input is not received as per the schedule. In case of undue delay in receiving the input from the client, OnlineReps reserves the right to give a new project schedule which may or may not be same depending on the delay in receiving the input from the client.
  • Change requests within the scope of the project would be entertained up to the UAT period after the project is delivered on the UAT server. After the deployment of the website in its domain, all the new requests will be assessed and would be charged additionally.
  • The customer is required to provide OnlineReps with correct and up-to-date contact details for billing and technical notification purposes. OnlineReps takes no responsibility for disruption of services due to the inability to contact the customer.
  • Delivery of the project/services, as well as the transfer of files on the server, will be done when all payments due are cleared.
  • All additional requests, functionalities, and future projects not covered in the current purchase order shall be charged as per latest OnlineReps pricing prevailing in the market.
  • Websites will be tested for browser compatibility with the latest versions of Internet Explorer, Chrome and Mozilla Firefox.
  • Project / Service deliverables will be as per the proposal signed and approved by the customer. OnlineReps will not modify the scope of work on the basis that the client had not reviewed the scope of the project/service deliverables mentioned in the proposal.
  • OnlineReps is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network which OnlineReps or its customers may utilize.
  • Using OnlineReps’s services and infrastructure to advertise, transmit, store, post, display or make an adult material (prohibited by prevailing laws) available online is strictly prohibited.
  • Any activity, whether lawful or unlawful, that OnlineReps judges to be harmful to its subscribers, operations, reputation, customer relations or the society, in general, will be liable to be curbed. However, OnlineReps will not be responsible for any such activity.
  • Terms & Conditions may be amended from time to time upon 30 calendar day’s prior written notice.
  • Any dispute, controversy or claim arising out of or relating to or in connection with this MoU / Agreement, or the breach, termination or validity thereof shall be finally settled by three arbitrators, one each to be appointed by the Buyer and the Seller and the third arbitrator to be appointed by the said two arbitrators. The provisions of Bangladesh Arbitration and Conciliation Act, 2001, with all statutory modifications shall govern the arbitration. The seat of arbitration shall be in Dhaka, Bangladesh and the governing law shall be the Bangladeshi Law. Each party shall bear the cost of its appointed arbitrator and the cost of the third arbitrator shall be shared equally by both the Parties. The cost of the arbitration shall be borne by the Party against whom the award is passed.
  • Any dispute shall fall under the jurisdiction of Bangladesh (Dhaka) Courts.
  • Both parties agree not to offer work too, do business with or offer employment to any current or ex-employee of each other for two years after the completion of the project or termination of the agreement

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